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njexoticpets

  • Express delivery and free returns within 30 days
  • support@njexoticpets.store
  • +1 973-396-8897
nj

Welcome to NJEXOTICPETS!

We believe in making every part of your shopping experience simple, straightforward, and transparent. Below, you’ll find answers to some of the questions our customers ask most often.

Shipping

Where do you ship?
At this time, we only ship within the United States.

What are the shipping costs and delivery times?
We provide Free Standard Shipping on all orders. Delivery is completed in two stages:

Overall, your order should arrive within 4 to 7 business days. For complete information, please visit our Shipping Policy.

How can I track my order?
After your order has been shipped, you will receive an email containing your tracking number. You can also view your order status at any time through our Order Tracking page.

Payments & Security

What payment methods do you accept?
We process payments securely through Stripe and accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. All transactions are processed in USD ($).

Is my payment information safe?
Yes. Your payment information is protected using industry-standard security through Stripe, which is Level 1 PCI DSS compliant. Payment details are encrypted and transmitted through a secure SSL connection. We do not store your complete card information on our servers.

Orders & Returns

What is your return policy?
We provide a 30-day return period beginning on the date your order is delivered. Eligible products qualify for free return shipping. For complete requirements and information, please review our Return & Refund Policy.

How do I request a return?
To request a return, please email us at support@njexoticpets.store and include your order number along with a photo of the item. Once your request is approved, we will provide a prepaid return label and the necessary return instructions.

Our Brand & Products

Are your products new?
Yes, all products offered by NJEXOTICPETS are brand new and carefully selected with quality, durability, and your pets’ living and playing needs in mind.

How can I contact support?
Our support team is available to assist you with any questions, concerns, or issues regarding your order.

We aim to respond to all emails within 24 business hours.

For additional information or assistance, please visit our Contact Us page.