njexoticpets

• Express delivery and free returns within 30 days

• support@njexoticpets.store
• +1 973-396-8897

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At NJEXOTICPETS, we’re committed to providing quality pet living and playing products that meet your expectations. If something is not right with your order, we’re here to keep the return process straightforward and hassle-free.

Key Return Information

• Return Window: 30 days from the date of delivery
• Restocking Fee: None ($0.00)
• Return Method: By mail
• Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
• Return Shipping (Change of Mind): Customer is responsible
• Refund Processing Time: Within 10 business days after approval

How to Start a Return

To request a return, please contact us at support@njexoticpets.store and provide the following information:

• Your full name and order number
• The item(s) you would like to return
• The reason for the return (damaged, incorrect item, no longer needed, etc.)

Important: Returns sent without receiving prior approval will not be accepted. After your return request is approved, we will provide the return address along with clear, step-by-step instructions.

Return Eligibility

To be eligible for a return, products must meet the following requirements:

• Must be unused and remain in the same condition as when received
• Must include the original packaging, tags, and any accessories that came with the product

Return Shipping Policy

We aim to keep our return shipping terms clear and transparent:

• Defective or Damaged Items:
  If your product arrives damaged or has a defect, NJEXOTICPETS will cover the return shipping cost and provide a prepaid return label.
• Customer-Initiated Returns:
  If you choose to return an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. Original shipping charges are non-refundable.

Damages & Issues

Please inspect your order as soon as it is delivered.

• Shipping Damage:
  If your package arrives damaged, please contact us promptly so we can assist you and submit a claim when necessary.
• Incorrect or Defective Items:
  If you receive an incorrect item or a defective product, contact us within the 30-day return period so we can work to resolve the issue as quickly as possible.

Refunds

After we receive and inspect your returned item, we will notify you by email about the status of your refund.

• Approved Returns:
  Approved refunds will be sent back to your original payment method.
• Processing Time:
  Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time before the refunded amount appears in your account.

Exchanges

If you would prefer a different product, we recommend returning the original item first. Once the return has been approved, you can place a new order for the product you would like instead.

Contact Us

If you have questions or need assistance regarding this policy, please contact our support team:

Email: support@njexoticpets.store
Phone: +1 973-396-8897
Hours: Monday – Friday, 8:00 AM – 5:00 PM

Address: 143 Broadway, Elmwood Park, NJ 07407, United States