Shipping Policy - njexoticpets

At NJEXOTICPETS, we aim to make shipping straightforward, transparent, and dependable. Below you’ll find the key information about how your order is processed, shipped, and delivered.

Shipping Overview

Shipping Cost: Free Standard Shipping on all U.S. orders
Order Cut-Off Time: 8:00 PM (GMT-07:00) Mountain Standard Time (Denver)
Processing Time: 1–2 business days (Monday – Friday)
Estimated Transit Time: 3–5 business days (Monday – Friday)
Estimated Total Delivery Time: 4–7 business days
Shipping Area: United States only
Currency: All prices and transactions are processed in USD ($)

Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment as soon as possible.

Processing Includes

Payment verification
Product inspection and quality checks
Secure packaging and order fulfillment

Orders are normally processed within 1–2 business days after payment has been confirmed.

Please keep in mind that orders submitted on weekends or public holidays will begin processing on the following business day.

Shipping & Delivery

After your order has been processed, it will be shipped and delivered through trusted U.S. shipping carriers, most commonly USPS (United States Postal Service).

Estimated Delivery Times

Carrier transit time: 3–5 business days
Total estimated arrival time: 4–7 business days from the date the order is placed

Actual delivery times may vary depending on your location, weather, holidays, or carrier-related delays that are beyond our control.

Order Tracking

Each order includes a tracking number that allows you to follow the progress of your shipment.

Tracking information is generally updated within 24–48 hours after the carrier receives the package.
You can check your order status at any time through our Track Order page.

Shipping Address Accuracy

Please carefully review your shipping address and make sure all information is correct before completing your purchase.

NJEXOTICPETS is not responsible for delays, unsuccessful deliveries, or packages that are lost due to incorrect, incomplete, or inaccurate shipping information entered during checkout.

Order Changes & Cancellations

We work to process orders quickly so they can reach you as soon as possible. As a result:

Orders may not be eligible for cancellation or changes after they have been submitted.
If you need to request a change, please contact us immediately after placing your order.

We will make every reasonable effort to assist with your request, but changes cannot be guaranteed once the fulfillment process has begun.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, marked as lost, or arrives damaged, please contact us within 7 days of the applicable delivery update.

We will work with the shipping carrier to investigate the situation and, when the issue is confirmed, arrange a replacement or refund where applicable.

Contact Us

If you have any questions or concerns about shipping or delivery, our support team is available to assist you:

Email: support@njexoticpets.store
Phone: +1 973-396-8897
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 143 Broadway, Elmwood Park, NJ 07407, United States