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njexoticpets

  • Express delivery and free returns within 30 days
  • support@njexoticpets.store
  • +1 973-396-8897
nj
37.4″ Cat Tower with Hammocks & Scratching Posts – FSC Wood, Compact Design
37.4″ Cat Tower with Hammocks & Scratching Posts – FSC Wood, Compact Design - Image 2
37.4″ Cat Tower with Hammocks & Scratching Posts – FSC Wood, Compact Design - Image 3

37.4″ Cat Tower with Hammocks & Scratching Posts – FSC Wood, Compact Design

SKU : WED341

$435.00

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SKU : WED341 Category :

Description

Fast Delivery

Quick, reliable shipping to any location.

Free & easy returns

Return this item by mail or in store within 90 days for a full refund.

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Shipping Policy

At NJEXOTICPETS, we aim to make shipping straightforward, transparent, and dependable. Below you’ll find the key information about how your order is processed, shipped, and delivered.

Shipping Overview

  • Shipping Cost: Free Standard Shipping on all U.S. orders
  • Order Cut-Off Time: 8:00 PM (GMT-07:00) Mountain Standard Time (Denver)
  • Processing Time: 1–2 business days (Monday – Friday)
  • Estimated Transit Time: 3–5 business days (Monday – Friday)
  • Estimated Total Delivery Time: 4–7 business days
  • Shipping Area: United States only
  • Currency: All prices and transactions are processed in USD ($)

Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment as soon as possible.

Processing Includes

  • Payment verification
  • Product inspection and quality checks
  • Secure packaging and order fulfillment

Orders are normally processed within 1–2 business days after payment has been confirmed.

Please keep in mind that orders submitted on weekends or public holidays will begin processing on the following business day.

Shipping & Delivery

After your order has been processed, it will be shipped and delivered through trusted U.S. shipping carriers, most commonly USPS (United States Postal Service).

Estimated Delivery Times

  • Carrier transit time: 3–5 business days
  • Total estimated arrival time: 4–7 business days from the date the order is placed

Actual delivery times may vary depending on your location, weather, holidays, or carrier-related delays that are beyond our control.

Order Tracking

Each order includes a tracking number that allows you to follow the progress of your shipment.

  • Tracking information is generally updated within 24–48 hours after the carrier receives the package.
  • You can check your order status at any time through our Track Order page.

Shipping Address Accuracy

Please carefully review your shipping address and make sure all information is correct before completing your purchase.

NJEXOTICPETS is not responsible for delays, unsuccessful deliveries, or packages that are lost due to incorrect, incomplete, or inaccurate shipping information entered during checkout.

Order Changes & Cancellations

We work to process orders quickly so they can reach you as soon as possible. As a result:

  • Orders may not be eligible for cancellation or changes after they have been submitted.
  • If you need to request a change, please contact us immediately after placing your order.

We will make every reasonable effort to assist with your request, but changes cannot be guaranteed once the fulfillment process has begun.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, marked as lost, or arrives damaged, please contact us within 7 days of the applicable delivery update.

We will work with the shipping carrier to investigate the situation and, when the issue is confirmed, arrange a replacement or refund where applicable.

Contact Us

If you have any questions or concerns about shipping or delivery, our support team is available to assist you:

Email: support@njexoticpets.store
Phone: +1 973-396-8897
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 143 Broadway, Elmwood Park, NJ 07407, United States

Return and Refund Policy

At NJEXOTICPETS, we’re committed to providing quality pet living and playing products that meet your expectations. If something is not right with your order, we’re here to keep the return process straightforward and hassle-free.

Key Return Information

  • Return Window: 30 days from the date of delivery
  • Restocking Fee: None ($0.00)
  • Return Method: By mail
  • Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
  • Return Shipping (Change of Mind): Customer is responsible
  • Refund Processing Time: Within 10 business days after approval

How to Start a Return

To request a return, please contact us at support@njexoticpets.store and provide the following information:

  • Your full name and order number
  • The item(s) you would like to return
  • The reason for the return (damaged, incorrect item, no longer needed, etc.)

Important: Returns sent without receiving prior approval will not be accepted. After your return request is approved, we will provide the return address along with clear, step-by-step instructions.

Return Eligibility

To be eligible for a return, products must meet the following requirements:

  • Must be unused and remain in the same condition as when received
  • Must include the original packaging, tags, and any accessories that came with the product

Return Shipping Policy

We aim to keep our return shipping terms clear and transparent:

  • Defective or Damaged Items:
    If your product arrives damaged or has a defect, NJEXOTICPETS will cover the return shipping cost and provide a prepaid return label.
  • Customer-Initiated Returns:
    If you choose to return an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. Original shipping charges are non-refundable.

Damages & Issues

Please inspect your order as soon as it is delivered.

  • Shipping Damage:
    If your package arrives damaged, please contact us promptly so we can assist you and submit a claim when necessary.
  • Incorrect or Defective Items:
    If you receive an incorrect item or a defective product, contact us within the 30-day return period so we can work to resolve the issue as quickly as possible.

Refunds

After we receive and inspect your returned item, we will notify you by email about the status of your refund.

  • Approved Returns:
    Approved refunds will be sent back to your original payment method.
  • Processing Time:
    Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time before the refunded amount appears in your account.

Exchanges

If you would prefer a different product, we recommend returning the original item first. Once the return has been approved, you can place a new order for the product you would like instead.

Contact Us

If you have questions or need assistance regarding this policy, please contact our support team:

Email: support@njexoticpets.store
Phone: +1 973-396-8897
Hours: Monday – Friday, 8:00 AM – 5:00 PM

Address: 143 Broadway, Elmwood Park, NJ 07407, United States